Welsh Government — accessible communication and information standards in healthcare
The All-Wales NHS accessible communication and information standards for people with additional communication and information needs, including barriers arising from neurodivergence.
Scope for navigation
Wales Practical guide
The reviewed scope specifically identifies Wales.
What it is for
Check the current NHS Wales standard for identifying, recording and meeting communication needs, accessible information, appointment-contact methods and communication support across healthcare settings.
Who or what context
People with additional communication and information needs, including barriers arising from neurodivergence, using NHS Wales healthcare services, plus parents, carers and staff supporting access.
Access
Related topics
Questions that lead here
Limitations and possible poor fit
- The standards describe national NHS Wales expectations; implementation can still vary between services and settings.
- The standard covers communication and information accessibility and does not determine which adjustment is clinically appropriate for an individual.
- This listing is not personalised legal or clinical advice.
Cost and access notes
- Welsh Government guidance is publicly available online. WHC/2025/038 records a review/expiry date of 22 September 2027, so the route should be rechecked before or when that date is reached.
Ownership and conflicts
- Welsh Government is the first-party source for the All-Wales NHS standard; ND Oracle records the official route without determining an individual service dispute.
Evidence status
This listing makes no efficacy or safety claim. It records what the resource is, what it is for, how to reach it and what limitations are already known.
Page provenance and review state
Welsh Government All-Wales NHS accessible communication and information standards and WHC/2025/038 checked on 2026-09-01. The resource records the current Wales national standard without deciding an individual legal or clinical case.